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Yes, your membership on our DailyStar Cashback site is free, in fact, we will offer you a FREE bonus of £5.00 for becoming a member of our website.
Once you are logged in to our site, you are automatically linked to our network of retailer shops online and you are then identified by our partner shops, thus tracking your purchase becomes possible.
If you are not logged into our site, our partners will not pay us for your purchases and we cannot pay you any Cashback.
Yes, if you wish to terminate your membership, you can do this at anytime by just sending us a support ticket.
Our terms and conditions clearly state that an individual can have only one account. The online merchants who have partnered with us have done so under the explicit understanding that they will provide service to only one account per person registered with us. Any violation of our terms and conditions in this regard will lead to suspension of the account without any prior notice.
Just enter your email-id and get your new password by clicking "Reset password" button under "FORGOT YOUR PASSWORD?" and we will send you a new password to your email.
To check your account just log in to your dailystarcashback account and click on "My Account" button located on the top of every page.
The status displaying in your account indicates the stage your transaction is in.
Pending: The merchant has tracked your transaction but not yet validated it. Merchants usually report a transaction as pending at first, before they check your payment details, returns etc.
Approved: The merchant has approved the transaction and Cashback has been added to your account.
Reversed/Failed: The merchant has reported to us that they will not pay for this transaction (goods returned, payment failed etc). Sometimes merchants can reverse or fail transactions if their terms are not being complied with, or they suspect fraud. If you think a transaction has been failed by the merchant inadvertently, please submit a ticket with all the necessary details of the transaction. We will contact the merchant and ask them to investigate this.
Paid: We have paid you the cashback through your DailyStar Cashcard.
No. if you want any one else to enjoy our fantastic offers, and cashbacks we provide, you must refer them as your friend and you will receive £5 free cash from us for the referral.
No body is allowed to use YOUR account for their shopping online. If they procure under a different name, we cannot provide support for these sales and we will not process their enquiries, as the merchant may not make any payment for this.
We offer cashback on the purchases you make from the online shops while linked through our site. Therefore, you cannot make use of our links externally and still get cashback.
You should complete the transaction wholly online, while you are logged into our site. If you finish the purchase over the phone or by any other means, the retailer may not be able to track the transaction and may even decline it.
You are guaranteed of earning your cashback on your purchases by just logging in and you do not require any special settings or software on your system for this. However, following some basic steps will make tracking better.
1. You must log in to dailystarcashback.com and click on the links for the retailers from our site.
2. You must enable cookies on your browser; it is not difficult to do. Most computers and internet browsers under normal settings do have them enabled.
3. Do remember our site is a cashback site, therefore, in order to ensure that your purchase is fully tracked you must finish your whole transaction in the same session. If you make the purchase over the phone or from other websites, you will not receive any cash back from DailyStar Cashback.
4. In the event of you shopping on other online sites, you must ensure that you clear all cookies before you log on to our site. In some rare cases, it is possible for other websites to plant cookies or software on your computer, which may lead to the commission being paid to them instead! (We have had only one or two incidents of these so far amidst tens of thousands of transactions).
To enable cookies, Please visit http://www.google.com/cookies.html and follow the instructions given.
Most transactions will appear as "pending" in your account within 2 weeks. If your account is not updated within this period please send us a support ticket and furnish us with as many details as you can about the purchase (order number, date, membership number, merchant etc.) We will then chase up your missing transaction with the Merchant.
All you have to do is to send us your support request along with the necessary details regarding your purchases such as order number, date, membership number, merchant etc. We will do the rest and keep you updated on the progress.
You will need to provide us with at least the minimum requisites like name of the merchant, product you bought, price, date and order number/membership number/reference number. One we have received the information we will ask the Merchant concerned to investigate your missing transaction.
If the cashback is not displaying in your account even after your purchase, it means that either it is still too early or the merchant has not reported the sale to us yet. Sometimes, very rarely the transaction may not be tracked.
The general reasons for purchases not being tracked are
1. Our member was not logged into our site. They have not used our links to make purchases.
2. A member may not have cookies enabled in their browser or have some other security settings averting the tracking.
3. The retailers will not pay if the purchase was completed over the phone, or by any other means, apart from utilizing our links. The purchase should be made entirely online.
4. If merchants have issues with tracking links, we provide them with all the necessary details of the order they will verify it and generally pay the cashback. Under these circumstances, we will do our best to help you in getting your cashback by getting in touch with the relevant merchants.
Yes, if you have any missing transactions you must report this to us within 3 months. Simply submit a ticket to our helpdesk with all the relevant details of your transaction and we will chase it up with the merchant concerned.
Cashback is usually paid to the members directly into their Daily Star Cashcards. This usually happens in the second week of the month, no later than the 15th.
To become eligible to get Cashback you must first accrue the threshold limit of £25; but if you prefer to accumulate it further and wait for it to grow, you can do so, provided you update your profile accordingly.
We have set £25 as the threshold limit as this enables us to offer you the best deals at a minimum administration cost it also deters people trying to join repeatedly as members just to obtain the welcome cashback bonus we offer.
Your cashback payment will be made on a monthly basis directly onto your DailyStar Cashcard, provided you have a minimum of £25 in your DailyStar Cashback account.
To enable us to do this, you need to enter the last 4 digits of your DailyStar Cashcard in your profile page.
You can update your profile anytime if your DailyStar Cashcard number changes.
Your cashback will be loaded directly to your DailyStar Cashcard. This is paid via BACS so it does take some time for the payment to clear, therefore please allow 3-5 days from the date it is marked as "Paid" in your account.
Please submit a ticket at our Help Desk. We will respond to your query within 24 working hours.
Anyone who is a UK resident and over the age of 18 is entitled to become a member of DailyStar Cashback.
Our site is entirely safe and protected. As a policy, we do not seek information about your credit cards or bank accounts. For whatever information you do furnish us with, we make sure that the data is handled carefully and will never be shared with anybody except under orders in accordance with the law.
We are registered under the Data Protection Act 1998 and are bound by its regulations.
Please note that this site is open only for people residing in the UK who are aged over 18. Only one account is allowed per person. We are provided with security systems for detecting misuse or suspicious activities. If we track anyone violating our Terms and Conditions in anyway, the account of the member will be suspended without any prior notice and no cashback will be paid to them.
In most cases, our systems will automatically suspend members, found to be involved in suspicious activities. Please understand that we have to do this to protect the interest of our members and our online merchant partners.
We will never ask for any of your credit card or financial details, since we do not take any payments from you. You only need to provide your valid address to ensure you reside in the UK. We will however need the last 4 digits of your DailyStar Cashcard in order for us to pay you your cashback.
No, you pay the same price either way, but if you use a special offer or voucher code on our website for purchasing goods, you may find it cheaper than buying directly from the retailers. Retailers never ask you to pay additional charges for shopping through our site. We give you the latest offers, exclusive deals, and fabulous discount voucher codes besides EXTRA cashback.
There is absolutely NO catch! Online retailers pay commissions to websites for introducing customers. We share the commission with you, paying it in the form of cashback. Remember that you will not be charged either by us or by the retailer for using the links on our site.
Yes, your membership on our DailyStar Cashback site is free. We even offer you £5 as a welcome bonus which will be credited to your account.
We reply to every ticket submitted to our helpdesk within 24 working hours. If you have not received a reply within this time please check your spam folder. Also please add support@dailystarcashback.com to your contact list to ensure you receive our replies.
DailyStar Cashback service is a separate department from DailyStar Cashcard. For any query relating to your DailyStar Cashcard itself please visit http://www.dailystarcashcard.com/static/contactus
If you have cashback related queries please submit a support ticket here.
Earning cashback on your shopping is easy with DailyStar Cashback.
1. Join free and get £5 welcome bonus added to your DailyStar Cashback account.
2. Login to dailystarcashback.com whenever you shop online. Use our links to visit the retailer.
3. Within 24 to 48 hours, you will see the cashback amount showing as "Pending" in your dailystarcashback.com account.
4. When you reach £25 in "Approved" balance in your DailyStar Cashback account, the cashback is paid directly into your DailyStar Cashcard.
Your Cashback will show in your account as 'pending' once the transaction has been tracked by the Merchant. This can take between 24 hours to 2 weeks depending on the merchant. As soon as we receive the commission from the merchant we will credit your account.
No, there is no minimum purchase, However, you need to have a minimum account balance of £25.00 as cashback, before it is paid to you.
This happens when our partner Merchants decline transactions. This could be due to one of the following reasons:
1. You have returned the goods or cancelled the services during the returns period.
2. Your transaction was not fully completed online.
3. Your credit/debit card was rejected.
4. You did not satisfy the conditions of the merchant.
Where a Merchant has specified conditions we will insert a "conditions" link where you can look at the conditions attached to the offer. Please note that gaming and betting merchants can decline or fail transactions if they suspect the user has registered only to get the cashback and not play on their site.
There is no limit! for the cashback you receive. The more you purchase through our site, the more you can earn. Sometimes you can also earn cashback by participating in free trials, applying for quotations etc. Remember that you get £5.00 FREE cash, if you recommend your friends or family members to join DailyStar Cashback. They will also receive a welcome bonus of £5 as you did.
Yes, we provide you with the link and the codes on DailyStar Cashback. Make use of the code as instructed. Please note that the merchants may not track transactions to DailyStar Cashback, and therefore you may not be paid if you utilize any discount or voucher codes found elsewhere.
After you make a purchase, your transaction will show as "pending" until the merchant confirms it. The Merchants wait until the returns period has expired to ensure that the purchase wasn't returned and that the payment has cleared. They will then report to us that the transaction has been "approved" which we will then update in your account.
Sometimes the transactions "fail" or "reverse" when people fail applications or return their products etc. Under these circumstances, we will also fail or reverse the cash back in your account. Please note our thousands of partner Merchants have various time-scales to approve transactions. They can take between 1-6 weeks.
If your transaction shows as "failed" or "reversed" it means the merchant has failed the transaction and refused to pay the commission. The common reasons for the merchants to fail transactions are:
1. Your order was not valid (i.e. invalid or incorrect details etc.)
2. The goods were returned/order canceled during the returns period.
3. You did not adhere to the terms of the offer or purchase. Please read the conditions and the merchant description carefully on our site before making a purchase.
This is vital for free offers and gambling merchants. Merchants can fail transactions if they suspect fraud or misuse. If you suspect that the merchant may have failed the transaction inadvertently, please submit a support ticket to us with the required details of the purchase (order number/reference number/membership number, date, product, price etc.) explaining why it should not have been failed.
We will immediately get in touch with the merchant and request them to investigate, but please note that the merchant's decision is final.
You can use any card to shop at dailystarcashback.com but the cashback you earn will be paid to your DailyStar Cashcard only.
The amount showing in your account is based on what the merchant has reported to us. Sometimes merchants may not include the VAT or delivery charges etc when they calculate the commission. It is also possible that the Merchant has changed their commission rates. We update our site as soon as we are informed of these changes, so please check our site for the latest cashback rates.
Merchants can change their cashback rate and terms & conditions. As soon as they change their terms & conditions, we update them on our site accordingly. Always check out the latest terms on our cashback shopping directory for clarifications